We offer a 30 day return policy for items that (1) may have arrived damaged or (2) for sizing exchanges on unused items. We unfortunately cannot offer returns if you change your mind on the product. All of our products have different custom size guides so please reference the size chart within the photos for the item. Most sizing charts are in centimeters, not inches. Clothing items typically run small. Please do not hesitate to contact us for help with sizing.
To initiate a return, contact firstname.lastname@example.org and we will provide instructions to you. We will not process returns sent back to the address on your original packaging.
Return shipping costs for damaged items will be covered by I Love Pups. Return shipping costs for items with fit issues will be covered by the buyer, not I Love Pups.
We do not accept returns for gift certificates and gift codes or items marked as final sale.
Thank you for your business!